Virtual Receptionist
Every time a potential client reaches out, your virtual receptionist will ensure that they are welcomed with a warm greeting. Your business will get a local 04 number and a team that will manage your calls 24/7.
What are virtual receptionists?
Before deciding on a virtual receptionist service, you must understand what virtual receptionists do. Unlike conventional receptionists who sit at a ‘physical’ office reception the whole day to take calls and respond to messages, virtual receptionists execute the same tasks but from the convenience of their homes or workplaces. But just like their conventional counterparts, virtual receptionists respond to calls and messages, guide callers to the appropriate departments, and offer relevant information to client queries. Clients never even notice a difference.
The perks of hiring outsourced virtual receptionists
Make a great first impression
For starters, hiring a virtual receptionist can enhance your client experience as well as client engagement. In a world where there are so many competing businesses vying for your client’s attention, it is essential to make your clients feel heard and understood, before they can be helped. Your first few minutes of interacting with a client matter the most. When calls are taken by a human operator who addresses their concerns, it can do miracles for your company image (and bottom line). This becomes even more essential if you’re a new business trying to establish yourself in the market.
24/7 customer service
When receiving many calls in a day, it can sometimes become difficult to keep track of everything. An outsourced receptionist can handle and streamline communication to avoid barriers that could lead to overlooking important business requests. You will also be less inclined to dismiss urgent messages and phone calls. Additionally, an outsourced receptionist will be accessible to your customers 24/7. This becomes even more important if your clients are from various time zones. Therefore, it’s always best to have a dedicated resource (or virtual receptionist) ready to support your business growth.
Better time and customer management
With a virtual receptionist, you will have more time on your hands to actively participate in the core activities that will take your business to the next level. When you delegate activities like taking calls, responding to inquiries and sending email responses to questions by the customers, you end up saving several hours a month. Furthermore, having the right people in the right jobs tends to improve the overall organisation of the firm.
Cost-effective alternative to a traditional receptionist
One of the easiest and fastest ways to cut costs and reduce overheads is to outsource your reception services. Recruiting a virtual receptionist costs considerably less than employing full-time or part-time staff and then training them to attend to the calls.
Callers don’t have to wait on the line
When you use our virtual assistance services, your callers do not have to wait on the line to communicate with the authorised personnel. This enables your virtual receptionist to deliver service that is quick and excellent.
